Customer Satisfaction Guarantee
Your satisfaction is our highest priority. Over the past decade, our valued customers have
helped us become the leader in online ticket printing. We thank you.
We take great care to assure four things for you:
- The highest quality products
- Very affordable prices
- Rapid turnaround
- Superior Customer support
We will quickly re-do your order, or, we will issue a full refund for the price of the product minus the shipping fees: it is your choice.
As you can understand, our Customer Satisfaction Guarantee cannot cover certain circumstances beyond our control.
- Spelling, punctuation or grammatical errors made by customers when entering text, image, and/or order information.
- Low resolution and low quality images uploaded or provided by the customer.
- Design errors introduced by the customer in the document creation process.
- Errors in any of the user-selected options, such as paper colour, quantity, and stapling.
- Shipping delays due to terms defined by Australian Post, including weather, mechanical failure, or mis-routings. (Note: delays in an order do not make Eventgroove responsible for any compensation to customers, including delayed or lost ticket sales.)
Key Points to Help You
- Colour Variation on Different Monitors. Colour variations do occur between computer monitors. Unfortunately, we cannot match colours viewed on different monitors. If you have any concerns about the colour tone or print quality, we would be happy to overnight a printed proof.
- Proof Review. In the selection and order process, review your proof carefully and correct any mistakes prior to submitting your order. While we do our best to review your order, we cannot guarantee text and/or documents created by our customers.
- Processing and Shipping Times. Our processing and shipping times are prominently displayed through the order process and on many pages of our site. Please read these times carefully.
Cancelling an Order
- As noted above, the proof review step of the order process is the key decision step prior to your purchasing your product(s). Once purchased, your order and product(s) is automatically printed, and therefore, it is not possible to cancel the order.
- However, as detailed above, we can quickly re-do the order, or, issue a full refund for the price of the product.
Thank you once again for being a part of Eventgroove I also invite you to contact me personally, Lance Trebesch (CEO) if at any time you are not completely satisfied with our products and services: [email protected].
Customer Reviews
Reviews by
Customer Reviews
Reviews by
July, 22
Perfect score
We recently purchased 200 custom tickets, so easy to c do and received the tickets promptly - Very happy with the product
Elizabeth D.
July, 19
Egmont Festival
Top marks. Purchase was bang on thankyou
Lynn C.
July, 11
Your system on like for
Your system on like for booking is very easy to use
Cathy R.
July, 3
Car Show 2024 Tickets printing
Top quality, very quick printing and delivery with reasonable pricing
David P.
June, 30
Custom Raffle Tickets
Great work on the ticket, with exactly what I wanted & the priceing was fair & competative. Thanks again & should I be involved in another Raffle, I'll contact you guys for our tickets.
Sonny M.
June, 20
Raffle tickets
Easy to use and easy to sent - very quick
Vik B.
June, 19
Very happy!
Great business! We were happy with our customised wrist band order and would most definitely use again. Quick turnaround and high quality printing. Great support in the phone. 10 out of 10!
Matsumura F.
June, 13
Quick shipping! Very impressed with
Quick shipping! Very impressed with ease of ordering. Will be a return customer!
Nivaga P.
June, 13
Wristbands excellent quality!
I had to order quickly wristband for upcoming event and came across eventgroove. Designing was super easy, excellent value and delivery was super quick. Pleased with over service and ease of ordering. Will definitely come in handy down the line.
Nivaga P.
May, 29
Very quick turnaround from ordering
Very quick turnaround from ordering to delivery, which is greatly appreciated.
Gary T.
May, 4
On Time and what hoped for
The wristbands which we needed for a club celebration were just right. Thank You.
Don E.
April, 25
My go-to for tickets
Hi, I raise money for Cancer Research. Each year I try and run a raffle. I get my raffle tickets from Eventgroove and find them professional and value for money. They are easy to edit to what I want, easy to order and turn up in no time at all. Definitely recommend and will use them again in the future.
Julie H.
April, 24
Wrist bands for an event
Really happy with the service, the price and the product. Would highly recommend using Eventgroove as a supplier! Wrist Bands arrived promptly and they look great.
Michelle O.
April, 17
Great product
Very happy with the band’s ! Excellent service
christine g.
April, 12
Excellent service
Thank you! Eventgroove! Our tickets arrive quickly and perfectly every time. Easy to create according to your own design ideas. online. Great service. Thank you to the team! Holly Brooklyn Public School P&C
Holly S.
Previous
Next